cko33's Privacy Policy —
Committed to Protecting Your Information

01 Introduction & Scope

cko33 is an online entertainment and betting platform operated for users in Bangladesh. We believe that user privacy is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect when you use the cko33 platform, how that information is used, who it is shared with, and how it is kept secure.

This policy applies to the cko33 website, mobile version, and all related services. By registering an account on cko33 or using the platform, you are considered to have accepted all the terms of this policy.

02 What Information We Collect

cko33 collects only the information needed to provide you with a safe, fair, and personalised experience. The types of information we collect are as follows:

2.1 Information You Provide Directly

Information you provide directly when creating an account or using the platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — not readable in plain text)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Identity verification documents (where applicable — copy of national ID card or passport)

2.2 Automatically Collected Information

When you use cko33, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Website access time and session information
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

Through identity verification services or payment processors, we may receive a limited amount of information, which is used solely for security and fraud prevention purposes.

03 Purpose of Using Your Information

cko33 uses the information collected about you for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Facilitating gaming, betting, and financial transactions.
• Age Verification: Ensuring that only persons aged 21 or older are using the platform.
• Security & Fraud Prevention: Preventing unauthorised access, fraudulent activity, and money laundering.
• Customer Support: Resolving your questions and complaints.
• Platform Improvement: Analysing user experience to improve service quality.
• Responsible Gaming: Identifying excessive gaming behaviour and providing relevant support.
• Legitimate Communications: Sending important notices, policy changes, and transaction confirmations.

04 Sharing & Disclosure of Information

cko33 shares your personal information with third parties only in a very limited way and only in the circumstances described below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, technical infrastructure, and customer support. These partner organisations are contractually bound to meet our privacy standards and receive only the information necessary for their specific tasks.

4.2 Legal Obligations

We may provide relevant information in response to a court order, regulatory authority directive, or a lawful request from a law enforcement authority.

4.3 Fraud Prevention

In cases of serious fraudulent activity or financial crime, information may be shared to assist the relevant investigating authorities.

4.4 Business Changes

In the event of any merger, acquisition, or asset transfer, user information may be transferred to the new operating entity; however, the terms of this policy will continue to apply in such cases.

05 Cookies & Tracking Technologies

The cko33 website uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and keeping financial transaction data secure. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language and settings, so that you have a familiar experience on each visit.

5.3 Analytical Cookies

Data is collected to understand page visit statistics, user behaviour, and which features are most popular. This information is aggregated and not personally identifiable.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some platform functions from working properly.

06 Data Security Measures

cko33 gives the highest priority to the security of your information. Our security framework includes:

• SSL Encryption: All data transfers are encrypted using TLS/SSL technology.
• Password Hashing: Your password is stored using a strong cryptographic hashing method — no one can read it in plain text.
• Access Controls: Only authorised staff can access the information they need.
• Regular Security Reviews: Regular tests are carried out to identify security vulnerabilities in the platform.
• Data Minimisation: We collect only the information that is truly necessary for operating the service.
• Secure Data Centres: Our data is stored in environments that are secure from both a physical and digital security standpoint.

While we ensure the highest level of technical protection, it is not possible to guarantee zero risk when transmitting information over the internet. Keeping your account password confidential and avoiding logging in from unfamiliar devices is your own responsibility.

07 Data Retention Period

cko33 retains your information only for as long as it is necessary and legally permitted:

• Active Accounts: Information is retained for the entire period your account remains active.
• Closed Accounts: Even after an account is closed, financial records and identity verification information may be retained for a period determined by applicable law.
• Transaction Records: Records of financial transactions are retained for audit and dispute resolution purposes.
• Security Logs: System logs and security-related records are retained for a limited period and then permanently deleted.

08 Your Rights & Options

cko33 believes that users should have control over their own information. You have the following rights:

8.1 Right of Access

You can contact us at any time to find out what information we hold about you and for what purpose it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

Where legally applicable, you can request that your information be deleted. Please note, however, that some information may not be possible to delete due to legal obligations.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time or notify the support team directly. However, transaction-related and security messages cannot be stopped.

8.5 Data Portability

Where applicable, you can request to receive your information in a structured, machine-readable format.

09 Protection of Minors

cko33 is a platform operated solely for persons aged 21 or older. We do not knowingly collect or process the information of any minor.

Age is verified at the time of registration. If a minor creates an account using false information, the account will be cancelled as soon as it comes to our attention and all related information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

10 Policy Changes & Updates

cko33 reserves the right to update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Addition of new services or technologies
• The need to further improve user security
• Changes to the business structure

For significant changes, we will send advance notice to your registered email address. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

The date of the most recent update will be shown at the top of this page. You are advised to review this policy regularly.